No child left behind policy

Education indeed is a very important aspect in an individual’s life. In a personal quest for enhancing and developing oneself in general so as his or her innate talents will actually determine the possibilities of the future of the said individual whereas it will actually reflect whether that individual will indeed be successful or fail in his or her own path in life. The education that is said to be relevant is the one where the individual will actually gain experience, basic and practical knowledge and will train and develop the innate qualities and characteristics of an individual’s personality. The basic elements and characteristics of the concept of education in the society is the one wherein the whole process is governed and being guided by a certain individual tasked to be the teacher. Since the whole process itself of education is very complicated and intricate in its nature of guiding the one learning, the teacher’s actions and personal concept on the matter is very much relevant to the whole concept. From this, the possibilities of the outcome of the educational process will be generally based on the actions and perception of the teacher and how he or she will facilitates the whole learning environment. The very basic methodology of the teacher that is being applied in the learning process is very much significant to the attainment of positive results mainly on the part of the students. Through the questioning procedures being applied by the teacher, he or she can actually encourage the student’s interest on the learning process thus, also engaging the student’s thinking and logical abilities on the activity. In addition, the application of effective questioning methodology can also encourage the students in a reasoning debate with their teachers and fellow students in their class thus developing their sense of reasoning and probing their own opinion. Involve in this concept also is the positive development of personal characteristics and perspective of the students by comparing their own thinking to the others thus evolving their convincing and descriptive skills and also their listening and correlating abilities. Thus, the use of effective questioning methodology of the teacher can create a harmonious classroom environment where students can share and acquire different opinions and ideas. Through the employment of the concept of a good and harmonious educational environment, students can further develop and hasten their own personal characteristics while they themselves are involve in the learning process. Students will be able to develop their communication skills with their fellow students in exchanging and sharing their personal opinions. In addition, student enthusiasm and participation can be actively encouraged through developing good learning environment. Because of this concept, teacher’s application of his or her own effective questioning methodology is very much significant because this will actually promote the positive environment in the educational group and organization. Another benefit of employing effective questioning in the learning process is its significance in the communication aspect on the part of the teacher and the student. Exchanging opinions and comments between the two parties is also relevant to the development of the teaching methodology on the part of the teacher and the inquisitions of the student regarding the education. By employing effective questioning methodology, teachers can promote an educational environment wherein students can also raise feedbacks and suggestions to the teaching style and methodology of the teacher thus improving the adequacy of the instructional methodology of the teacher. Thus, employing an efficient and positive questioning methodology is indeed significant to the learning process of the student and the development of the teaching style and application on the part of the teacher. In addition, employing efficient questioning tactics and methodology can also promote development of a good and harmonious communication environment that can inspire exchange of ideas and opinions from among the students and between them and the teacher. With this, learning will significantly progress on the part of the students while evolving their own personal characteristics in correlating and communicating with others. Because of these reasons, indeed applying an effective questioning methodology is important in achieving positive results in the learning development of the students and their teacher. What Parents Could Do Parent’s involvement and participation to their child’s learning development has been proven to have positive results. It appears that the simple encouragement and appreciation that parents have toward their child’s accomplishment and academic and scholarly activities will help the child’s esteem and positive perceptions toward his or her academe. This idea is also supported by study conducted by Bornholt and Goodnow (1999) about the relationship of parental expectations and adolescent disclosure to the academic competence of students. Accordingly, they concluded that: â€Å"Adolescent self-disclosure to parents suggested an important addition to the model of family influences on the adolescents ‘sense of academic achievement† (Bornholt and Goodnow, 1999). This conclusion agrees with that of the journal article written by McGrath and Repetti (2000) but the center of the article is about the difference of influence by the mother and the father regarding the academic competence of the child. Thus, the statistical study presented in the journal article is about the differences between the mother’s and father’s attitudes toward their children’s academic performance. According to the statistical research of McGrath and Repetti (2000), parent’s attitudes toward their children’s academic performance are gender-differentiated. That is, mothers are believed to be concerned about the performance of both their sons and daughters while fathers are more concerned about their son’s. In addition, mothers tend to set lower academic performance standard compare to that of the father’s making them more relentless about the academic performance of their children. Using methodology like conducting statistical survey and observing a random families and their educational institution, they determined the mean and significant differences between the mother’s and father’s involvement in their children’s academic performance. Also, they handed out questionnaires and performed interviews to determine the response of the parents regarding this psychological and sociological idea. Basing from their data, McGrath and Repetti (2000) found out that girls and boys perceived themselves to be more academically competent when their mothers reported greater satisfaction with their performance in school making their commendation and acknowledgement with their children’s accomplishments more significant to the children’s academic self-perception. Conclusion Though there is only little significant difference among the influence of the participation of the mother and the father regarding the academic performance and self-perception of the child, the effect itself and significance depends solely on what the child thinks about it and how he or she will respond to it. One reason why it appears that mother’s participation have great effect seems to reciprocate from the fact that mothers are more open and emotional close to the children compare to fathers. Thus, the child might rely more on the help and support of the mother because it is easier to gain or the child is more emotional attached to her thus desiring to please her more. Other case where the father’s participation has more significant impact depends maybe on the situation itself like scenarios where the mother’s participation cannot be easily achieved or the child personally has more emotional connection with him than the mother might result to the said conclusion. Thus, the differences between the influence of the participation and satisfaction by the mother and the father with their child’s academic performance and to the child’s self-perception do not rouse much concern. Most important is that parent’s participation, interest and satisfaction to the child’s academic performance whether from the mother or the father are essential to the child’s emotional, and mental development and his or her self-esteem and perception. References: Archived Information (October 1997). Family Involvement in Children’s Education. http://www.ed.gov/pubs/FamInvolve/execsumm.html. November 16, 2007. Bornholt, L. J. and Goodnow, J. J. (1999). Cross-Generation Perceptions of Academic Competence: Parental Expectations and Adolescent Self-Disclosure. Journal of Adolescent Research. Sage Publications. Cotton, Kathleen and Wikelund, Karen Reed (August 2001). Parent Involvement in Education. Northwest Regional Educational Laboratory. http://www.nwrel.org/scpd/sirs/3/cu6.html. November 16, 2007. McGrath, Emily P. and Rena L. Repetti (Dec 2000). Mother’s and Father’s Attitudes Toward Their Children’s Academic Performance and Children’s Perceptions of Their Academic Competence. Journal of Youth and Adolescence. 29.6. National Education Association (2006). Getting Involved in Your Child's Education. http://www.nea.org/parents/index.html. November 16, 2007. ;

Mcb Internship Report

[pic] INTERNSHIP REPORT ON MUSLIM COMMERCIAL BANK Instructed by: Mr. Naveed Ahmed Lecturer Comsats Institute of Information Technology Presented by: Muhammad Hussain MBA-A Roll No. 65 Semester 3 DEDICATION I dedicate whole of my education along with my life to my beloved parents and respected teachers, who were always kind to me. May God Bless Them (Aamin). Muhammad Hussain TABLE OF CONTENTS 1. Preface 2. Introduction Of Bank 3. Types of Bank 4. Executive Summary of MCB 5. History of MCB 6. Vision & Mission Statement of MCB 7. Commercial Bank 8. Branches & ATMs 19 9. Product & Services21 10. Department in MCB25 11. Management Hierarchy28 12. Investment Banking 13. Know Your Customer 14. Remittance Department 15. Financial Statements 16. SWOT analysis 17. Work Performed By Me 18. Findings 19. Recommandations PREFACE Banking sector owes a pivotal importance in the economy of any country through its variant functions. This basic motivator that stressed me to join any bank for Internship Training. Moreover, the experience and practice learned during this tenure also prove very helpful and facilitating in the forthcoming professional life. This report is the result of two months Internship will, Muslim Commercial bank, Kot Fareed, Sahiwal. The motive behind selecting this bank is that it is one of the Top 10 Asia, Bank‘s. The fact remains that Muslim Commercial bank, posses an excel/cut and historical importance being the most senior and leading in terms fluids and services to Pakistan at all ages of life. I had with the strong belief that this report will guide and facilitate the readers to understand the functioning of banking system and more importantly have good knowledge about Muslim Commercial bank. My utmost efforts to elaborate this report wit, material read, listened and observed. Yet, I feel that this period was not long enough to learn and understand the complex and widespread functioning of banking sector. I am really thankful to the entire staff members of the aforesaid branch for the friendly and cooperative behavior during my internship. Muhammad Hussain MBA-A Roll No. 65 w ell-developed banking setup plays very significant role in the economic development of a country. Banking sector is precondition for the development of any country. The banking sector helps in proper utilization of resources of the country by financing the less developed sector. It also helps to keep cumulative demand in proper balance with the supply of those resources, which are responsive to monetary demand. DEFINITION OF BANK. â€Å"A bank is an institution, which deals in money. † I BROADLY SPEAKING â€Å"Banks draw surplus money from the people who are not using it at that time, and lend to those who are in a position to use it for productive purposes. † 2 IN OTHER WORDS â€Å"Bank also accepts the deposits from public repayable on demand or otherwise and withdrawal by cheques. Drafts order and include any post office saving bank. † BANK. The word bank is said to have been derived from the Italian words â€Å"Bancus† or â€Å"Banque†. The History of banking is transacted to be as early as 200 B. C. PEGETS DEFINITION: no one anybody. Corporate or otherwise can be a banker who does not: I Open current account 2 Pay cheques drawn on him 3 Collect cheques for his customers. HARTS DEFINITION. â€Å"A hanker is one who is in the ordinary course of his business, honors cheques drawn upon his by persons from and for whom he receives money on current account. † ACCORDING TO THE BANKING COMPANIES ORDINANC, 1962: SECTION 5(B): â€Å"Banker means a person transacting the business of accepting, for the purpose of lending or investment, of deposits from the public, and withdrawal by cheques, drafts, order of otherwise, and inclined any post office saving banks. † IMPORTANCE OF BANKING. Banks play very important role in the economic life of a nation. The growth of the economy is dependent upon the soundness of its banking system. Although banks so not create new wealth but borrow, exchange and consume. These make generation of wealth. In this way. They become most effective partners in the development of that country. To encourage the habit of saving and to mobilize these savings is its basic purpose. Banks deposit surplus from the public and then advances the surpluses in the form of loans to the industrialists, agriculturists, businessmen and unemployed people under different schemes so that they setup their own business. Thus banks help in capital formation if there are no banks, and then there would be concentration of wealth in few hands great portion of wealth of a country would be idle. In the fewer developing countries rate of saving is very low and due to this rate of investment and rate of growth is very low. We can take hank just like a heart in the economic structure and capital provided by it is like blood in it. As long as the blood is in circulation, the organs will remain sound and healthy. If the blood is not provided to any organ then the organ would become useless. So if the finance is not provided to agriculture sector or to industrial sector, it wills he destroyed. Loan facility provided by bank works as an incentive to the producer to increase production. Banks provide transfer of payment facility, which is cheaper, quicker and safe. Many difficulties in the international payment have been overcome and volume of transactions has been increased. These facilities are very much helpful for the development of trade and commerce. EVOLUTION OF BANKING IN INDO PAK SUB-CONTINENT: The Indian society was quite familiar with the banking, right for the beginning. There is also sufficient evidence to show that during 51h century people were accustomed to use 1-lounds as a credit investment. Loans were given to the people against personal and other Securities such as ornaments, goods and other immovable properties. TYPES OF BANK: Following is the list of various types of banks: Central Bank Commercial Bank Exchange Bank Industrial Bank Agriculture Bank I. COMMERCIAL BANK: The banks in any country speeded over with an objective to get the excessive money Form the public in the form of deposits and providing finance to the investors. These Banks are in the ground for profit earning motive and in competition with each other. These banks are providing the basic services to the customers in the form of deposits, Advances, remittances and others. Commercial Banking Scenario In Pakistan: At the time of Independence in 1947. ther were 38 scheduled banks with 195 offices in Pakistan. But by December 3l†, 1973 there were 14 scheduled Pakistani Commercial Banks with 3233 Branches in Pakistan and 74 Branches in the Foreign Countries Nationalization of banks was done on 1st January 1974 under the Nationalization Ac 1 947 due to certain objectives. But it had negative effects on the efficiency of the banking sector. Afterwards, a Privatization Commission was set upon January 22nd, 1991. The Commission transferred many banks to the private sector, i. e. Muslim commercial Bank and Allied Bank Limited. The Govt. approved and permitted the establishment of 1 0 new private banks in August 1991 Functions of commercial Banks: I borrowing of money from customers in shape of term deposits (PLS Saving Current Deposits and Notice Deposits). 2 Lending of money to borrowers in shape of finances, short-term finances, and long-term finances under various names such as Demand Finance , Small Finance, Cash Finance. 3 Agency services. 4 Remittance of money. 5 Foreign exchange business, foreign currency deposits. LCS, Imports and exports etc. ROLE OF COMMERCIAL BANKS IN THE ECONOMIC DEVELOPMENT OF A COUNTRY: Banks play an important role in the economic development of a country. If the banking system is unorganized and inefficient, it creates market adjustments and impediments in the process of development. In Pakistan, the banking system is organized in well manner. The State Bank of Pakistan since July 1st. 1984 stands at the apex and is responsible of the operation of the banking system. The other bands, which form the banking structure in Pakistan, are playing role in h he economic development of the country. The role of the commercial bank in the growth and development of the economy on sound and steady footings is discussed briefly as follows: Mobilization of Resources: The commercial banks are the most efficient organization of the economy in the mobilization the resources and making a profitable pool of these resources. Taking the Money from the savers and lending it to the investors is the most prominent job of the hank Financing Development Projects: The banks and other financial institutions advance loans for the development projects that enhance the pace of overall development of the country. These advances are made in both public and private sectors for the purpose of achieving a good and strong economic field to catty on the other activities of trade and business. Creating Climate For Capital Formation: Capital formation is done by the act of accepting people’s money and putting into Profitable ventures. This money so accumulated, make possible the availability of the needed capital by the investors. The investors on the other hand are able to get the needed funds that shortfall their requirements. Planned Development: With the help of well-organized banking sector the government is able to make good Implementation of its economic planning and can execute developmental activities for the welfare of the society. Promotion of Saving Habit: There are persons who have money but cannot put them in profitable use. The banks attract these persons by offering a variety of accounts. They provide them not only the safety of the funds but also higher returns on them. The banks, in this way, promote the habit of saving among the people. Effective Implementation of Monetary Policy: With the help of a good banking system in the country the government and the central Banks regulate the monetary supply and demand of the money. A good system helps in the implementation of the policies that are formulated by the government. l through these banks using different techniques of credit control makes credit expansion and contraction. Narrowing Regional Disparity: The banks help in bridging the country. The surplus fund of on Region is sent to the centers of deficit. The less developed areas acquire funds, put them into productive channel and increase production. The banks help in a balanced growth the economy. Executive Summary CORPORATE   PROFILE Mian Mohammad Mansha Chairman S. M. Muneer Vice Chairman Tariq Rafi Shahzad Saleem Sarmad Amin Aftab Ahmad Khan Atif Yaseen Dr. Muhammad Yaqub Mian Raza Mansha Atif Bajwa President / CEO Board Committees : Audit Committee Dr. Muhammad Yaqub Chairman Tariq Rafi Member Mian Raza Mansha Member Atif Yaseen Member HR Committee Mian Muhammad Mansha Chairman Dr. Muhammad Yaqub Member Mian Raza Mansha Member Atif Bajwa Member Risk Management Committee Mr. Tariq Rafi Chairman S. M. Muneer Member Mian Raza Mansha Member Aftab Ahmed Khan Member Committee on Physical Planning, IT System and Contingency Arrangements Sarmad Amin Chairman Atif Yaseen Member Aftab Ahmad Khan Member Atif Bajwa Member Business Strategy & Development Committee Mian Mohammad Mansha Chairman S. M. Muneer Member Tariq Rafi Member Mian Raza Mansha Member Atif Bajwa Member Credit Committee Shahzad Saleem Chairman Sarmad Amin Member Tariq Rafi Member Mian Raza Mansha Member Chief Financial Officer Tahir Hassan Qureshi Company Secretary Abdus S. Sami Auditors KPMG Taseer Hadi & Co Chartered Accountants Riaz Ahmed & Co. Chartered Accountants Legal Advisors Mandviwalla & Zafar Advocates & Legal Consultants History of Muslim Commercial Bank The Muslim Commercial Bank Limited was incorporated on 9th July 1947 in Calcutta in Bengal. After partition, the Registered Office of the bank was hifted to Dhaka where it commenced business from August 1948. The Bank transferred its registered/Head office from Dhaka to Karachi in 1956. In 1999, its registered / Head office was transferred to Islamabad and Karachi office was named as principal office. The government transferred a 26% management stake to a group of leading industrialists, collectively named National Group of which Mian Mohammad Mansha is the Major stakeholder. In 1992 a further 24% was sold to the National Group. The current shareholding structure is 50% Nationa l Group, 25% government and 25% floated on bourses. NATIONALIZATION OF MCB Muslim Commercial Bank Limited was nationalized by the Government of Pakistan in January 1974 under the Banks Nationalization Act, 1974. Subsequent to nationalization the operations of premium Bank Limited were merged with the Muslim Commercial Bank Limited in June 1974. PRIVATIZATION OF MCB The previous Government declared the privatization policy as one of its main objectives and in accordance with its policy, the Government offered Muslim Commercial Bank Limited for privatization. The Bank was the first Public sector bank, which was privatized on 2nd April 1991. The Government of Pakistan transferred management of the bank to Private Industrialists and Entrepreneurs, â€Å"National Group† by selling 26% shares of the Bank at Rs. 56 per share. Present Status Over the years Muslim Commercial bank fostered strong bonds with its customers. MCB understands them; their needs. They feel comfortable with MCB; its their bank; it responds to them; listens to them; partners with them; grows with them. That is why it is one of the leading commercial banks of the country, providing a wide range of modem banking services. At present, the banking network consists of over 1000 branches along with – controlling offices known as Area Head offices and Regional Head offices. These controlling offices are responsible for the smooth operation of the bank on National & international levels. The entire financial and operational objectives are achieved with the Human Resources strength over 12000 employees. The bank is known as the major credit provider, best place of working and paymaster in the financial (money market) of the country. Over the past few years, MCB's profits have been hit by the need to increase provisions coverage and restructuring costs associated with the downsizing of the workforce and branch network, whilst there is some need to boost provisions, these charges (necessary to bring the bank back into shape) are largely over. It has also slowly received permission from the SBP to shut down a number of unprofitable branches. In 1999 EURO MONEY recognized MCB as the best domestic bank in Pakistan. The banking sector has been worst hit by the external account crisis that Engulfed the country following the nuclear tests. Due to the nature of banks as a Medium for debt transactions the country's technical default and subsequent rating downgrade impacted them the most. Those core concerns are still not fully alleviated in the view of the investors. The closest that investors have come to positive expectations regarding external account sustainability and a possible re- rating was back in the fourth quarter of the year 1999, and this led to MCB climbing to Pakistani rupees 56 per share. Resumption of the IMF funding and a possible rescheduling of bilateral debt will positively impact the banking sector and especially MCB. State Bank of Pakistan continued the process of Banking Reforms, which included strengthen of Prudential Regulations and focus on recovery of defaulted loans. In 1999 return on Government Savings Scheme and Treasury Bills was reduced, which led to a lowering of lending rates, resulting in erosion of margins for banks but it is likely to give a boost to economic activity. MCB Rupee travelers Cheques continued to maintain their leadership position in the industry and sales registered a 45% growth over last year. MCB successfully introduced the Rs. 100, 000 denomination cheque countrywide and introduced RTC dialup tele-verification facility from Lahore city as well. Mainly there are three types of Banking in MCB. These are: CORPORATE AND INVESTMENT BANKING Corporate Banking Group of MCB is focusing on top tier local corporate groups and multinationals in a structured and focused manner building relationships leading to increased market share. Branches having Advances of Rs. 100, 000,000 per party relationship and monitoring such advances are called as Corporate Branches. These branches include corporate clients and their requirements are looked after. There are about 20 corporate branches of MCB in Pakistan. OUR VISION & MISSION Vision Statement To be the leading financial services provider, partnering with our customers for a more prosperous and secure future. Mission Statement We are a team of committed professionals, providing innovative and efficient financial solutions to create and nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest in us with confidence. COMMERCIAL BANKING The Commercial Banking Group of MCB continues to service the trading Community and middle market, with sustained focus on developing new customer relationships and increasing the asset portfolio. CONSUMER BANKING The Consumer Banking Group focuses on the lower end of the market and micro credit. Individual customer needs are being serviced through the introduction of diverse lifestyle consumer loans and introduction of new products and partnerships with service providers. Customers will continue to use the extensive branch network, which in turn will generate deposits to feed the asset development and liquidity requirements of the Bank through its diversified and stable deposit base. ATM TECHNOLOGY At MCB, technology has a direct relationship with the needs of the customers, it is a mean of creating value and convenience for the customer. Over the last few years MCB has invested heavily into strengthening its technology backbone. Today it is leading the way in banking technology and setting new standards for the banking industry, penetrating into the local market, listening to the needs of the people. MCB’s strength lies in providing technological base at a grass root levels of the society with a challenge to educate and assimilate such systems across vast cultural and economic backgrounds. With over 768 automated branches, 243 online branches, over 151 MCB’s ATMs in 27 cities nationwide and a network of over 16 banks on the MNet ATM switch, MCB continuously innovates new products and services that harness technology for the customer’s benefits. Additionally in order to enhance the utility of the ATM services they successfully linked their ATM network to the MasterCard, Cirrus and Maestro, effectively becoming part of the largest ATM network in the world. MasterCard and Cirrus/Maestro users can now access their ATM's network. Together with the above MCB made a strategic decision to establish an ATM switch and open their ATM network to other banks. The ATM switch has been named MNET. It has following banks in MNET switch: Standard Chartered Citi Bank MCB ATM  SERVICES MCB ATM Card Welcome to a world of convenience with the MCB ATM 24- Hour Smart Card. â€Å"It Works. Anytime in Pakistan and abroad. † With an ever growing number of ATMs operating across the nation, the MCB ATM Network is the largest and most advanced of its kind in the country, and is part of MCB's continuing efforts to provide you with convenience that suits your requirements most. And now the MCB ATM has gone global. MCB's affiliation with Master Card International brings about added facilities for the MCB traveler abroad with the Cirrus and Maestro networks. So go ahead! Use your MCB ATM 24- Hour Cash Card day or night, at home or abroad. MCB ATM Regular Card The MCB ATM Regular Card allows withdrawal of up to Rs. 10,000 per day and a maximum of 3 withdrawals per day per card. BRANCHES & ATMs Mnet MNET enables all the member banks to share their electronic networks. Which means customers of member banks can use MNET as well as 1-Link ATMs Nationwide. MNET member banks ATM machines accept cards issued by MCB Bank Ltd, Citibank, Standard Chartered, HSBC, Saudi Pak Bank Limited, Habib Metropolitan Bank, JS Bank, Deutsche Bank, SME Bank, Arif Habib Rupali Bank and First Women Bank. MNET customers can use over 600,000 ATMs worldwide that carry the logo and shop at over 5 million outlets that carry the logo. M-Net switch has currently 612 ATMs in 50 cities. We plan to have the network grow in faster pace in future as MCB itself will be adding more ATMs by the end of the year. The ATM deployment has been planned in such a manner that a customer will be only a few minutes away from an ATM in major cities. This coupled with geographic coverage provides the largest convenient spread in the country, because of which we are very strongly concentrating on Diverse Coverage & Convenience. M-Net Switch ATMs are present in all the major cities of the country. They are available in the hilliest and northern areas of the country such as Murree, Abbottabad and Swat etc thus providing convenience of accessing 24 hours cash to the customers across the country. M-Net switch also has its Service Centers in the main cities of the country providing support to member banks customers. M-Net Switch ATMs are also present in all 3 main Airports of Pakistan i. e. , Jinnah Terminal (Karachi), Allama Iqbal International Airport (Lahore) & Islamabad International Airport. MEMBER BANKS & their ATM Locations In Pakistan, the ATM facilities can be availed at any of the following locations: MCB Bank Ltd. Standard Chartered CITIBANK Saudi Pak Bank limited HSBC Habib Metropolitin Bank Arif Habib Rupali Bank Deutsche Bank First Women Bank SME Bank CORPORATE IMAGE BUILDING In view of Goals established through mission and vision statement, the first step taken was to change the corporate image of the Bank, which inclined following aspects: In 1991 Bank changed its logo from to current logo which is: Which signifies the growth and prosperity? The change of logo was part of effort to change image of the Bank as a progressive bank in the minds of people of country. A comprehensive electronic media campaign was launched with a logo â€Å"Good Banking getting even better† stressing on the improvement. An on going process of Face Lifting and renovation of MCB branches was started which is still going on. The purpose of it was to ensure the overall outlook of the bank changes and employees get a better environment to work and customers of the bank feel more comfortable. NEW PRODUCTS AND SERVICES SINCE PRIVITIZATION In order to achieve long-term goals of expansion and penetration in the market. Bank introduced various new products for its customers, which cater to the needs of various segments of the society. In order to do so, a constant process of market research, evaluation and development of New products was started which resulted in introduction of various new products which were earlier not introduced by any other Bank in the country. Introduction of these products was indeed a major source of penetration for the bank and turned out to be a differential factor as compared to other banks: Prime Currency Accounts – For foreign currency deposits, (since 1991) Mahana Khushali Scheme – A monthly income plan through deposit of a fixed sum in the account, (since 1991) Hajj Mubarik Scheme – For intending Pilgrims, (since 1991) Capital Growth Certificates – It doubles the deposit of depositor in 5 years. It offers high rate of return and was introduced for fetching long-term deposit, (since 1991) PLS 365 Savings Accounts. – Introduced high earning product with feature of calculation of profit on daily product basis. No restriction on deposit withdrawals and Minimum deposit of Rs. 300,000/- (since 1992) Fund Management Scheme – To generate funds to develop secondary market for Government Securities (from 1991 to 1992) MCB Khushali Bachat Accounts – Savings accounts with added value to customers due to profit application of daily product basis. MCB Dollar Khushali Accounts – For foreign currency deposits, (launched in 1993) FAXPRESS – A fast inter-city Remittance Service, (since 1991) MCB Rupee Travelers Cheques – The most popular product of MCB, introduced Rupee Traveler cheque for the very first time in the country and it immediately fetched high share of the market and MCB share is still growing – (launched in 1993) Consultancy Services For intending buyers of State-owned enterprises being privatized, (since 1991) Self-Financing Scheme – Mark-up free finance from 5000 to 25000. (since 1991) Night Banking Services (since 1991) Utility Bills Collection Centers – Separate utility Bills collection centers were established for collection of utility bills (since 1994) MCB MasterCard – (since 1994) EXPORTMOR – Financing facility for exporter (since 1994) REMITEXPRESS – A fast remittance service between Pakistan and Middle East. (Since 1994) Personal Banking Services- In order to promote Consumer Banking system in the country a proper personal Banking service was started for High Net worth clients of Bank in selected branches (since 1995) MCB Custodian Services – Launched for local and international capital market clients. Online- The largest network of branches in the country and growing. Providing customers with 24Ãâ€"7 real time online facilities. MCB Call Center- Call now for answers to your queries-banking services, ATM services, mobile banking services, RTC services, telebanking services and MCB product information. The state of the art MCB call center is the right choice to keep you in step with your ever hectic schedule by providing you services relating to your account and Smart card at any point in time. Our well-abreast and friendly call center team is available 24 x 7, 365 days a year to ensure that your daily financial obligations are taken care of guaranteeing you a good night’s sleep. Cash Plus-Cash management services for corporate customers help customers substantially reduce their receivable collection time frame, improve cash flow and business management. Islamic banking services through exclusive units/ branches offering a range of liability and asset based sharia compliant products like musharika, murabaha, ijara and istasana. MCB Mobile banking- Banking at your figure tips. Dial in anytime to get information regarding balance and mini statements. At the forefront of technological excellence, MCB proudly introduces MCB MOBILE BANKING. The convenience of accessing your account balance information and mini statements whenever you want or wherever you may need them, with comfort and peace of mind. MCB Mobile Banking service is available to all MCB ATM cardholders, 24 hours – 365 days. Just call our Help Line on 111-000-MCB(622) or any MCB online branch for assistance. Mobile Banking at a Glance MCB Mobile Banking gives you easy and quick access to your account(s) at a time you find convenient, including all holidays. Banking at your Fingertips With MCB Mobile Banking you can: Check your balance View the last 4 transactions of your MCB account(s). A Free Service MCB Mobile Banking is a free service for MCB account holders who have an ATM card. All you pay for is the cost of an SMS message if charged by the service provider. MCB lockers- The best protection for your valuables. Lockers of different capacities are available nationwide. Pyara ghar- Flexible and competitive home financing facility with options of home purchase, construction and renovation. MCB car cash- Car financing and leasing at competitive rates with flexible options. Largest ATM Network- of 100 ATMs connected to worldwide ATM network of about 350,000 ATMs along with Cirrus and Maestro facility enabling MCB ATM card to be used All over the world & anywhere in the country. CUSTOMER SATISFACTION For any organization to succeed, it is extremely vital to ensure Customer Satisfaction. Banks being in service sector, it is highly important that high service standards be maintained and real value to their money is provided to its customers. In order to do so MCB took three revolutionary steps: Provision of comparatively batter service to its customers as compared to other banks through value added features of low cost, quick disposal of work and friendly environment. Modernization, Computerization of most of the branches enabled Bank stay abreast with the technology and provision of better service at the root level to its customers. Bank also started an ongoing process of Branch face lifting creating a better congenial environment for its customers. In order to be more customers' conscious, MCB started a very effective and timely action system on Customer Complaints Departments in MCB Brief functions and responsibilities of departments at MCB are as follows. Human Resources and legal group: ? Recruitment. ? Training. ? Transfer & posting. ? Promotions. ? Disputes. ? Staff loans. Banks operations group: ? Policy. ? Premises. ? Capital & operating expenses processing. ? Return & consolidation. ? Reconciliation. ? Product sales. Relationship co-ordination. ? Service standards. ? Customer complaints. Financial Institution & overseas group: ? Inter-bank exposure. ? Forex licensing. Financial control & Audit group: ? Audit & internal control. ? Budgeting & planning. ? Monitoring of expenses. ? Financial reports. Credit & risk management group: ? Credit proposal evaluation & analysis. ? Project financing. ? Monitoring of credit portfolio of bank. . Corporate banking group: ? Placement of all multi-national & public sector companies. Consumer banking group: ? Penetration in high net-worth customers. ? Earning increase. Customer retention. Commercial banking group: ? Conduction of normal retail operations. Treasury & FX group: ? Funds management. ? Investment management. Assets management group/ Fraud control group: ? Classified portfolio looks after. ? Special assets management. ? Restructuring / Rescheduling. ? Out of court settlements Information technology group: ? ATM / CIRRUS facilities. ? I. T. related franchise management. ? SWIFT system. ? On-line branches network look after. ? Hardware / software support. MCB’s Management Hierarchy Business of MCB MCB is in it’s over 50 years of operation. It has network of over 1,100 branches all over the country with business establishments in Bangladesh, Sri Lanka and Bahrain. The branch break-up province wise is Punjab (57%), Sindh (21%), NWFP (19%) and Baluchistan (3%) respectively. MCB has an edge over other local banks, as it was the first privatized bank. The State Bank of Pakistan has restricted the number of The Consumer Banking of MCB provides customers with innovative saving schemes, products and services. The ATM network of MCB is the largest in Pakistan and the Pak Rupee Travelers Cheques are market leaders. MCB was the first to introduce the Photo Card with the launch of the MCB MasterCard. The Corporate Banking of MCB ensures assistance from a dedicated team of professional financial advisors for underwriting, project finance or corporate advisory services. When it comes to banking practices, the consumer can depend on MCB, because it'd been around for over fifty years. The State Bank of Pakistan has restricted the number of branches that can be opened by foreign banks, an advantage that MCB capitalizes because of its extensive branch network. Eight years after privatization, MCB is now in a consolidation stage designed to lock in the gains made in recent years and prepare the groundwork for future growth. The bank has restructured its asset portfolio and rationalized the cost structure in order to remain a low cost producer. MCB now focuses on three core businesses namely Corporate, Commercial and Consumer Banking. Corporate clientele includes public sector companies as well as large local and multi national concerns. MCB is also catering to the growing middle class by providing new asset and liability products. The Bank provides 24 hour banking convenience with the largest ATM network in Pakistan covering 9 cities with around 100 ATM locations. The Bank's Rupee Traveler Cheques have been market leaders for the past six years. MCB looks with confidence at year 2002 and beyond, making strides towards fulfillment of its mission, â€Å"to become the preferred provider of quality financial services in the country with profitability and responsibility and to be the best place to work†. Corporate Banking MCB's Corporate Banking Team consists of dedicated professionals with the requisite expertise to take care of the banking needs. The Corporate Bank with 20 branches has its presence in all major cities of Pakistan. The Area Offices are located in Karachi, Lahore and Islamabad. Corporate Platforms have been established in the three principal cities where teams of dedicated Relationship Managers have been posted. These Relationship Managers have been entrusted with the complete responsibility for managing the risk of their allocated portfolios, acting as allusion between the customer and the bank, and providing you with the entire range of products/services offered by the bank. The products/services of the Corporate Bank are broadly divided into the following categories: Working Capital Loans: The working capital loan includes Running Finance, Cash Finance, Export Refinance, Pre-shipment and Post-shipment etc. Term Loans: Offer Short to Medium Term Finance to meet capital expenditure of the customer business needs. Trade Finance Services: Trade finances services that include an entire range of import and export activities including issuing Letters of Credit (L/Cs), purchasing export documents, providing guarantees and other support services. Cash Management: The network of about 1100 branches in Pakistan enables the bankers to collect and disburse payments efficiently with the MCB cash management services. This also enables. the bankers to offer the customer’s choice of paper based or electronic fund transfer solutions including collection amounts, rose branch on- line transactions etc. Investment Banking The Investment Banking Team of MCB has emerged as a leading player in Pakistan's investment banking arena. The Team handles advisory, corporate finance and capital markets related transactions. Within these areas, the investment banking team of the MCB has developed expertise in the following areas of the investment: Private Placements Debt/Equity Underwriting Term Finance Certificates Loan Syndication Arrangement of Non- Fund Facilities Mergers and Acquisitions Financial Highlights The results for the year 2001 are reflective of sustaining all-around efforts over the few years, to maintain profitable growth along with prudent and proactive risk management and expansion of product range of customers. Pre-profit for the year 2001 was Rs. 2. 0 billion as against Rs. 1. 32 billion in 2000-a healthy increase of 59%. Growth in profitability is primarily due to fund-based activities through efficient assets and liability management. Fee based income was lower despite increase in volumes due to competitive pricing and discontinuation of charges on PLS accounts. Administrative expenses grew by 3% generally attributed to absorb effect of inflation and enhancement in Govt. levies. Pr agmatic efforts are, however, under way to manage costs in relation to revenues to further improve the revenue/expense ratio. Higher level of provisions was in the line with the Bank’s policy to upfront recognize problem lending. In 2001, the Bank managed to recover Rs. 2. 19 billion as against Rs. 1. 97 billion in 2000. The balance sheet footings have increased to Rs. 187 billion from Rs. 175 billion primarily based on deposit growth. Deposits have registered a substantial increase of 14% and stand at Rs. 154. 5 billion in 2001 as against Rs. 136 billion in 2000. Despite of low PLS deposit rates, branch network has shown a commendable performance by increasing and managing the deposit mix. This has been possible by improvement in customer services and targeted sales of products like ATM cards. Net advances as at December 31, 2001 stood at Rs. 76. 6 billion, a reduction of Rs. 9. 8 billion. Demand for credit from manufacturing and export clients fell considerably, post September 11,2001, which led to a reduction in advances as on the balance sheet date from a higher level during the year. Leadership in Rupee Travelers Cheques: Sales have grown by 26% in the year 2001 and continue to reflect meteoric growth. With the extension of the generic brand, increase in the range of denomination backed by a powerful verification system and over 900 branches involved in this business. Leadership in ATM’s: With around 100 ATMs and 170 online branches, MCB is again an undoubted Indus leader with connectivity extended to 16 cities of Pakistan. In the year 2002 further ATM will be deployed and connectivity increased to other cities. MCB ATMs not only serve 24-hour cash convenience but also improve on the counter services and turn around time at cash counters. The MCB ATM Master Card with Maestro and Cirrus networks has become a global ervice furthering the convenience to our customers. Traveling customers can access their account from a large number of internationally deployed ATMs and point of Sale (POS) units. The MCB ATM Switch – MNET is now operational. IT GROUP of MCB has been able to create the largest network for secure electronic financial transactions in Pakistan. Local branches of six international banks are connecting to this network. This will enable participating banks to use each others' ATMs resulting in an increased convenience to MCB customers and customers of other banks. The IT Group is currently expanding the network capability to provide the customers access to banking through multiple electronic channels. American Express Bank enters into an ATM sharing alliance with Muslim Commercial Bank: Muslim Commercial Bank Limited and American Express Bank Ltd. signed a Memorandum Of Understanding creating a mutually beneficial alliance, which will enable customers of American Express Bank to use ATM facilities offered by Muslim Commercial Bank. Mr. Taufiq A. Hussain, Country Manager, American Express Bank Ltd. , Pakistan in a simple ceremony in Karachi, signed the MOU. MCB has setup an ATM Switch called MNET and American Express Bank is the fourth foreign bank to sign the sharing MOU. Speaking at the ceremony – AEB Country Manager said, â€Å"Customer service quality is the cornerstone of AEB's philosophy and this initiative will significantly enhance our customer service capability for our consumer banking clients†. He added â€Å"After having considered various routes to acquire this capability AEB selected MCB as an ideal partner keeping in view the large network capability and long standing relationship with MCB†. MCB with a network of over 1000 branches in the largest private sector bank of the country. The Bank is a market leader in 24 hour banking convenience with the largest nationwide ATM network covering 11 major cities in all provinces of the country. CITI bank and Muslim Commercial Bank sign ATM sharing agreement: Muslim Commercial Bank and CITI Bank signed an ATM sharing agreement today. By the middle of this year, both Banks’ customers will be able to use the services of either Bank's ATMs. Seen at the signing  ceremony are Mr. Haroon Basheer Sheikh, Head of Consumer Banking and Information Technology – MCB and Mr. Nadeem Hussain, General Manager Global Manager Global Consumer Banking – CITI Bank Pakistan with their respective team members. Standard Chartered Grindlays and Muslim Commercial Bank to launch co-branded credit card: Rated as Pakistan's best banks (‘domestic' and foreign' respectively) by Euro money magazine Muslim Commercial Bank (MCB) and Standard Chartered Grindlays signed a Memorandum of Understanding to launch the first-ever joint servicing co-branded credit card in Pakistan. Under the arrangement the partnering banks will have shared as well as distributed responsibilities to service the customers in line with their respective strength's. The Partnership will derive its strength by combining the large diversified customer base of MCB and the track record of Standard Chartered Grindlays in managing a successful credit card business in Pakistan. MCB, the largest Private Bank in Pakistan, has over four million accounts domiciled in 1100 branches across the country. Standard Chartered Grindlays, the largest foreign bank in Pakistan, has over ninety thousand satisfied card members and is a leading international player in the cards business. With this new initiative the customers product of the two leading banks in Pakistan. This agreement further strengthens the relationship between these two banks; earlier this year Standard Chartered Grindlays signed an agreement to join MCB's switch/ATM network, the largest in the country. FAYSAL BANK LIMITED to sell Muslim Commercial Bank’s Rupee traveler’s cheques: Muslim Commercial Bank Limited and Faysal Bank Limited signed an agreement for the Sale and purchase of MCB Rupee Travelers Cheques at all 11 Faysal Bank branches in Pakistan. Main categories of Account opening form: Type of Account There is a category of â€Å"Type of Account â€Å", the customer can check any option to open a certain account. Following are certain kinds of accounts: Current PLS-Saving MCB Saving-365 Khushali Bachat PLS Term Deposit New Foreign Currency Account (Current/Saving) Currency There is a category of â€Å"Currency† in the form: In this section there are four kinds of currencies are given in which MCB opens account. They are: Pakistani Rupee US dollar Nature of Account There is a category of â€Å"nature of account† i. e. Individual Partnership Sole proprietor Joint stock company Introduction Before opening an account a banker should ascertain weather or not the person desirous of opening the account is a desirable customer. There is Reference section in the form in which the person who wants to open an account must provide a reference of a person who has already an account with MCB. For current account only reference of current account holder is accepted whereas for saving account reference of any whether current or saving is allowed. Preliminary investigation is necessary because of the following reasons: ? To avoid frauds ? Safe guard against unintended overdrafts ? To avoid negligence ? To replay inquiries against clients ? To comply with Prudential Regulations/Laws There is a specimen signature card with the bank on which the signature of account holder is to be taken while opening of his account. And then he is issued with a cheque book. It is advised that one must keep his cheque book under proper care but there are cases that people sometimes lost their cheque books. In that case there is an application form in the name of manager is available and the customer who wants to get a new cheque book fills that form and gives it to the manager then he is provided with a new cheque book. In other case a requisition slip is present in the cheque book and whenever the customer wants a new cheque book he simply fills that requisition slip and presents it to manager and gets a new cheque book. Know your Customer In view of recent heightened global efforts to prevent the possible use of the banking sector for money laundering, terrorist financing, transfer of illegal/ill-gotten monies and as a conduit for white collar crime etc, the importance of â€Å"Know your Customer† has increased. The objective of knowing a customer is to have a fair idea about the identity, financial resources and general information about the customer at the time when the relationship is established. A banker must have following information about the customer: Customer’s Name: Enter complete name as mentioned in original Identity Card/other business documents. Nature of Business/Profession: If the customer is of salaried class then banker will enter his employer’s name. If the customer is a businessman, trader, sole proprietor, then the banker will enter the business name. Also enter the customer’s title/position and address of the employer/business. Addresses with P. O. Box are not acceptable. Similarly remarks like â€Å"Private Service†, â€Å"Business† are not acceptable, rather specify what type of company/business the customer is associated with. In case of individual his attested Photocopy of national identity card or passport is required, in case of salaried person, attested photocopy of his sarvice card. In case of partnership attested photocopy of identity cards of all partners is required and attested photo copy of â€Å"Partner ship Deed† along with a copy of Registration certificate with registrar of firms. In case of Company, Memorandom and Article of association, certificate of incorporation, certificate of commencement of business and attested photocopy of identity cards of all the directors is required. Address: Enter the complete residential/business address. Within the brackets you may also provide prominent address identification marks for ease of physically locating the address. Contact Number: Enter home, official, mobile, fax numbers and e-mail address (if available). Special Instructions: Clear-cut operational instructions must be obtained from the customers. If the customer has not given any special instructions in specified column, the column must be cancelled by drawing a line, as this column must not be left blank under any circumstances. The bankers considered the following points while opening the accounts: Remittances Department The next department I worked in is Remittances department. The incharge of this department, Mr. Khalid told me that there are four kinds of remittances they deal in: ? Telegraphic Transfer ? Mail transfer ? Demand Draft ? Pay order Another task of this department was to issue the traveler cheque and to give the ATM card numbers. Here is a little detail of all of these works: Telegraphic Transfer: It is a facility provided by the bank through which a customer can send or transfer any amount immediately. The procedure for the customer is simple. And more importantly the person who wants to transfer the funds may not have the account in the bank even then he can avail this facility. The procedure is like this, a customer walks in and fills an application form named as â€Å"APPLICATION FOR REMITTANCE† in which he mentions the bank to which he wants to transfer the funds also the name of the payee, his account number, also he has to mention his own address etc. then there are charges for this special facility provided by the bank and the bank receives these from the person who is sending the funds. Further there are two kinds of telegraphic transfers: Ordinary TT TT The ordinary TT reaches to its destination after two days of its dispatchment whereas simple TT reaches to its payee immediately because the payee branch is informed immediately through telephone and fax. For ordinary TT only two vouchers are prepared: Commission Voucher Postage Voucher Whereas for TT three vouchers are prepared: Commission Postage Telephone charges In the application form of TT there are two options available for the person who is sending the funds i. e whether the payees account is credited for the same amount or payee is simply to receive the payment in hand. Documents Prepared: The documents that are prepared for the TT are: TT register Remittances Confirmation of cable sent And afterwards whole of these information are recorded in a big register named as: Branch outward remittance register And after this procedure the respective branch is informed through telephone. Recommendations This whole procedure is quite lengthy and hectic. So the only recommendation that could be given is, it must be computerized Another task of the accounts department is to give the customers the ATM card number. The procedure is like this that when a customer applies for the ATM card, he is given a certain time to collect the card. On due date the customers gets his card from manager and for safety purpose the ATM number remains with the account department and the customer gets his number from there. Traveler cheque In account deptt there are two people working. One’s job is to issue the traveler cheque and the other is suppose to make the payment of TC. This work is separated for the purpose of safety and to prevent the frauds. When RTC is issued it is written in Traveler cheque register and when it is paid it is posted in MBIS. Traveler cheque register is used to maintain the stock of RTC’s. When RTC is issued HO RTC deptt. Is credited and when RTC is purchased it is debited. One of the person has the complete register of staff’s salary he maintains a staff salary register. The remittance facilities of the MCB are according to the need of the customer. Your beneficiary will receive the amount even if he/she does not have an MCB account. The Remit Express facilities the MCB can be avail in the following Bank/Companies: Demand draft Demand Draft can be explained as the instrument which is payable on demand as its name implies the same, the value of which has already been received. This instrument is issued by one branch and payable at other branch of same bank or other bank’s branch e. g. DD issued by MCB payable by ACBL. Procedure of issuance: The customer wants to make the DD fills in the same form or application i. e of remittances in which he mentions the DD, the beneficiary’s name, the place, the mode of payment i. e, whther he wants the payee to receive the cash, cheque or debit his account, signature and his name and address Check the application form. Commission is charged as per bank policy. Also excise duty & withholding tax are recovered as per applicable rates. Entry is then made in DD issued register. In the DD issued register, separate folio is allotted for each drawee branch and a serial control number is applied. The entries made is DD payable account is credited and cash is debited and when the payee receives the cash against DD, DD payable account is debited and cash is credited. Procedure of Cancellation of D. D. On receiving the application for cancellation in writing along with original DD the signature of the applicant is verified This signature should tally with the signature on DD application form. Then cancellation is marked in DD issued register and the drawee branch is Informed about cancellation. Issuance of Duplicate DD In case of Lost/Stop Payment: Application is received and signature is verified, then the drawee branch is informed about the loss of DD and further they are advised to tell the branch the status of DD i. e whether it has been paid or not. Then a duplicate of DD is issued with â€Å"Duplicate in lieu of original DD No____ dated____ reported lost† written on its face. The duplicate DD will have the same control number. PAY ORDERS: Pay order is a kind of instrument issued and paid in the same branch. It is normally issued for payment in the same city. Procedure of Issuance of Pay order: The customer fills the remittances application form and mark check on pay order. On receiving application he is issued with a pay order after receiving charges. All pay orders are crossed i. e â€Å"Payees a/c only† Procedure of Cancellation of Pay order: On receiving application for cancellation of pay order along with the pay order, it is cancelled and cancellation charges are recovered. Duplicate Pay Order: If the payment of pay order has not yet been made a duplicate copy of it can be made on receiving application from the customer. The duplicate charges are recovered from customer. Clearing Department Clearing: Clearing implies a system by which banks exchange cheques and other negotiable instruments drawn on each other within a specified area and thereby secure payment for their clients through the clearing house at specified time in an efficient way. Clearing House: In past State bank was indulged in clearing function i. e for the settlement of mutual obligations of different commercial banks. As all banks have their accounts and keep a certain percentage of the cash deposits as a reserve with Central Bank, it become easy to set up their mutual obligations by off-setting their accounts. The claim of banks against each other is settled by simple transfers from and to their accounts. These methods of settling accounts though the central bank, apart from being convenient is economical as regards the use of cash since account are adjusted through accounts, there is usually no need for cash. At present this function of state bank is performed by NIFT. And now clearing house is a place where NIFT’s representatives of all scheduled banks sit together and interchange their claims against each other with the help of controlling staff of State Bank of Pakistan and where there is no branch of State Bank of Pakistan the designated branch of National Bank of Pakistan acts as controlling member instead of State Bank of Pakistan. Reasons of Cancellation of Membership: When a bank is no longer a scheduled bank. When any bank fails to meet its liabilities. When It is prohibited to receive fresh deposits by State Bank of Pakistan or Central Government. Advantages of Clearing: dAs clearing does not involve any cash etc and all the transaction takes place through book entries, the number of transactions can be unlimited. dNo cash is needed, as such the risks of robbery, embezzlements and pilferage are totally eliminated. dAs major payments are made through clearing, the banks came manage cash payments at the counters with a minimum amount of cash in vaults. dA lot of time, cost and labor are saved. Since it provides an extra service to the customers of banks without any service charges or costs, more and more people are inclined and attracted towards banking. Rules & Regulations of Clearing House: Timing: -Monday through Saturday 1st Clearing 10. 00 A. M. 2nd Clearing 2. 30 P. M. ? Cheques and other negotiable instruments are sent through NIFT’s representative for exchange. ? All the cheques and negotiable instruments must be properly stamped and suitably discharged ? Each and every Cheque must be accompanied by an objection memo when returned unpaid duly initialed. ? Each bank is required to maintain sufficient funds in the principal account with SBP to meet the payment obligations. The State Bank of Pakistan debits the account of each member of the clearinghouse with the proportionate working expenses incurred on the operation of clearing house. These expenses are very nominal. Functioning of Clearing House: All the scheduled banks which are the member of clearing house, must maintain accounts with SBP, by debit and credit to which the clearing settlements are made. If on a particular day, a bank delivers Cheque and other negotia ble instruments worth more than the total amount of Cheque received by it that banks account with State Bank of Pakistan will be credited with the differential amount. If on the other hand the total amount of Cheque and other negotiable instruments drawn on a certain bank by other banks is more than the total amount receivable by it from other banks, then this bank's account will be debited on that day. The Cheque delivered to the other banks through NIFT’s representatives for clearing are called outward clearing; whereas Cheque received from the representatives of other banks for payment are called inward clearing. How settlement is done in NIFT? Presume that MCB got the Cheque, which are drawn on UNION BANK, UBL and ACBL for amounts Rs. 50,000/-, Rs. 30,000/-, Rs. 5,000/- respectively, its total being Rs. 95,000/-. It means that this amount is to be credited to MCB A/c with S. B. P. On the other hand the Cheques drawn on MCB are from UNION BANK, UBL & ACBL of Rs. 15,000/- Rs. 75,000/- and Rs. 30,000/- respectively, its total being Rs. 1,20,000/-. It means that this amount is to be debited from MCB A/c. The difference between Rs. 95. 000/- credit and Rs. 120. 000/- debit is Rs. 25,000/- debit, which means the house, is against MCB for Rs. 25,000/-. If we separately show it then, MCB has to receive Rs. 50,000/- from UNION BANK and to pay Rs. 15,000/- to UNION BANK so difference is Rs. 5,000/- credit. MCB has to receive Rs. 30,000/- from UBL and to pay Rs. 75,000/- to UBL so difference is Rs. 45,000/- debit. MCB has to receive from ACBL Rs. 15,000/- and to pay Rs. 30,000/- to MCB so difference is Rs. 15,000/- debit. GRAND TOTAL: + 35,000, – 45,000, -15,000 = -25,000 i. e. Rs. 25,000/- debit. Hence MCB A/c with State Bank of Pakistan will be debited with Rs. 25,000/- and the contra will be other banks accounts respectively. This is called as â€Å"Debit and Credit Rule†. The amounts and number of instruments received are entered in the House Book from the main schedules of the respective banks. The State Bank of Pakistan maintains two major books for clearing house purpose :- HOUSE REGISTER. This book contains the information about the amounts and number of cheques received and delivered by each bank is noted down. Its columns are just like our clearing house-page. HOUSE BALANCE BOOK: This book contains the amount and number of cheques received and delivered by each bank as well as the amounts which are to be received and paid to respective banks through their accounts by State Bank of Pakistan is written down. This book has the following columns:- |Initials |To Pay Amount |No. f Cheques Received/Delivered |Name of Bank|Received Amount |To Received Amount|Initials | Both sides of this book are balanced. Vouchers are prepared from the slips received from the respective banks and the amounts are compared with this balance book. Summary of Clearing House Working: The working of clearing house may be summarized as under:- ? The instruments are delivered to the respective banks. ? The instruments drawn on our Bank are received from other banks. ? The amount and number of instruments received are entered in the House Book from the main schedules of respective banks. The amount of instruments delivered, received and the difference is written on a Figure slip provided in the clearinghouse and the slip is returned to the supervisor. ? The instruments are arranged branch-wise. ? Schedules are detached and kept safely. OUTWARD CLEARING AT THE BRANCH: The following points are to be taken into consideration white an instrument is accepted at the counter to be presented in Outward Clearing: ? The name of the branch appears on its face where it is drawn on. ? It should not be stale or post dated or without date. ? Amount in words and figures does not differ. Signature of the drawer appears on the face of instrument. ? Instrument is not mutilated. ? There should be no material alteration if so, it should be properly authenticated. ? If order instrument, suitably endo rsed and the last endorsee's account being credited. ? Endorsement is in accordance with the crossings if any. ? The amount of the instrument is same as mentioned on the paying-in-slip and counterfoil. ? The title of account on the paying-in-slip is that of payee or endorsee (with the exception of bearer cheque). If an instrument is in order then our bank's special crossing stamp is affixed across the face of the instrument. Clearing stamp is affixed on the face of the instruments, paying-in-slip and counterfoil (The stamp is affixed in such a manner that half appears on paying-in-slip and half on counterfoil). The instrument is suitably discharged, where a bearer cheque does not require any discharge and also an instrument in favor of a bank need not be discharged. The instrument along with paying-in-slip is retained while the counterfoil is given to the customer duly signed. Then the following steps are to be taken:- ? The particulars of the instruments and the pay-in-slips or credit vouchers are entered in the Outward Clearing Register. Serial number is given to each voucher. ? The register is balanced, the credit vouchers are separated from the instruments and are released to respective departments against acknowledgement in the register. ? The instruments are arranged bank-wise. ? The schedules are prepared in triplicate, two copies of which are attached with the relevant instruments and the third i s kept as office copy. ? The house page is prepared from schedules in triplicate. ? The Officer Incharge with branch stamp signs the schedules and house pages. ? The grand total of the house page is taken and agreed with that of the outward clearing register. The instruments along with duplicate schedules and house-page are sent to the Main Office. ? However the amount is kept in float till final status of various instruments is known from respective paying banks in second dealing. The entry of the instruments returned unpaid is made in Cheques Returned Register. If the instrument is not to be presented again in clearing then a covering memo is prepared. The covering memo along with returned instrument and objection memo is sent to the customer who deposited the same in his account. INWARD CLEARING OF THE BRANCH: The particulars of the instruments are compared with the list. The instruments are detached and sorted out department-wise. ? The entry is made in the Inward Clearing Regis ter (Serial Number, instrument number, Account number and amount of instrument is written). ? The instruments are sent to the respective departments against acknowledgement in the Inward Clearing Register. ? The instruments are scrutinized in each respect before honoring the same. OUTWARD CHEQUES RETURNED UNPAID: These are the cheques returned unpaid by us presented to us in Inward Clearing due to some objections. INWARD CHEQUES RETURNED UNPAID: These are the cheques returned unpaid to us, which were lodged by us in Outward Clearing. RETURN OF CHEQUES AFTER CLEARING HOUSE: Suppose all cheques received in the inward clearing are passed and later on it is found that a cheque should have been returned. In such cases, we contact the collecting branch and request them not to make payment against the proceeds of the cheque which was not returned unpaid by us in due time. The cheque with objection memo along with a covering letter is sent to the collecting branch, making request to issue a payment order in our favor. To balance the cash-cum-day book we may debit Suspense A/c Sundry Debtors with the approval of the manager. When the payment order is received, it is lodged in clearing and the Suspense A/c -Sundry Debtor is adjusted accordingly. SPECIAL CLEARING: In addition to the normal clearing function at Clearing House it is mutually agreed to hold an extra clearing at the Clearing House on a particular day and time, which is known, as â€Å"Special Clearing†. It is arranged due to rush of work arising out of say, m

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Self-Portraits. Journal - Essay Example This portrait was identified as a result of its connection to the icon of Christ. As an artist I give this talent of painting as a gift from God and that is why the painting shows hands in a position tat appears to be giving a blessing. My artistic work was not carnal but divinely oriented. It helps to show my ambition of acknowledging that talent is a gift from God (Koener 1997). The portrait was used to outline religious form of culture that identifies the tradition that Christ is the most superior identity. The brown color used in the painting suggests the solemn mood that reserved Christ’s passion within him since it is a cool color. The power of religion in artic works was identified as this portrait basically the author’s belief in his religion. This artistic work was done when the artist was twenty eight years old. This was a changeover period in the artist’s life that saw him move from youth to prime of life. It therefore, was a point of remembrance in th e events that marked my life of achievements as an artist. The painting indicates a fashionable hairstyle where the artist is putting on simple but expensive clothing that enabled to bring out my youthful looks. The artist drew him self in the appearance of God using the wonderful colors to suggest the goodness of him to humanity. The portrait is painted while facing in the viewers eyes in a solemn indicating his lack of emotions (Gideon 2006). As an artist he made himself in the image of Christ to portray his religious culture that God created man in own likeness and image. This shows the revelation of religious culture in the artist life since he has employed them through art. His noble dressing of a coat was contrary to a time when people dressing were accustomed to a certain dressing code. He stands out against the critics of his time through his artic works. The portrait indicates a high degree of talent that was discovered in my life while working in

Management of Human Resources (MBA) Essay Example | Topics and Well Written Essays - 750 words

Management of Human Resources (MBA) - Essay Example Building rentals accounted for 1.8% of sales in the late 1970's. This was the lowest level for major discounters. Additional building rentals of Wal-Mart took it up by only 0.1%. Wal-Mart was able to keep it's cost of goods as low as possible. It had a centralized purchasing network, and therefore purchased in bulk. It also had distribution centers and a good distribution network that ensured it's stores always had a consistent supply of stock. These steps further reduced cost greatly. Wal-Mart had Goodwill in cities where it was established because of their promotional strategy which was tailored by it's philosophy of "Everyday low prices". It had a high sales turnover and spent just 1.1% of it's net sales in the second half of the 1970's. Costs were greatly reduced here too. Wal-Mart undertook capital investments to improve labor productivity. Salaries and wage expense had declined to 10.1% of sales by 1985. This reduced cost, however employee incentives, like profit sharing were enabled to ensure employee satisfaction. Their employees put in their best to satisfy Wal-Mart customers in return. Cost is minimized as much as possible, allowing for continuous reduction in prices of commodities. The reduction in prices led to increased sales and a high rate of turnover, hence increased profits and more operating income for expansion and performance. How does Wal-Mart have superior profitability Exhibit 2 (page 10) is a financial performance that compares Wal-Mart's performance with that of it's competitors from 1974 to1984 in (%) 2. Wal-Mart has superior profitability because of the high percentage of sales. It was very competitive in terms of prices, Wal-Mart was able to sell at very low prices governed by it's philosophy of "Everyday low prices". It ran a lot of promotional sales and was able to balance this with a low cost profile. Increased sales brought in more profit, Wal-Mart had the highest return on equity of 33.0%, sales growth of 40.3% and earnings per share growth of 38.8%. How do Wal-Mart's retail prices compare to those of it's competitors Wal-Mart was very competitive in terms of prices. The store managers had the liberty to set prices as compared to their counterparts that didn't have. This latitude in price setting enabled prices to be set uniquely to a particular location, while having the overall objective of the organization in mind. In a comparism by Sachs in late 1983 and early 1983 on a location

Annotated Bibliography for Africas Hunger Essay Example | Topics and Well Written Essays - 500 words

Annotated Bibliography for Africas Hunger - Essay Example its failure to offer food security to its people, many people think that Africa unproductive, but it is an agriculturally productive continent, but lacks ways of managing its food production, and has poor farming practices and, therefore, the yields are minimal. "13 Million People threatened by Food Crisis in Africa" Telegraph.co.uk. 9 Mar. 2012. Web. 10 Mar.2012.http://www.telegraph.co.uk/news/worldnews/africaandindianocean/9133915/13- million-people-threatened-by- food-crisis-in-Africa.html. This newspaper article highlights issues pertaining to the food crisis in Africa and its effect on the people of Africa. HIV/AIDS has resulted in deaths in the past years since it was discovered in Africa. This has affected the workforce. More people die and others become sick and cannot work anymore. This has made it impossible for some African countries because they lack personnel to work in industries for production of food. For this reason, the rate of poverty still goes high as people do not earn an income. HIV/AIDS has resulted further to deaths resulting in desperation amongst some Africans to the extent that they are discouraged to work and produce food. In the end, they die of hunger. The contents of this newspaper article give information on how this situation has become life threatening in Africa. This book was written following a hearing that had been held in 1984, on the basis of African affairs; inclusive of the hunger problem that had started to become a problem in the continent. They spoke of the unfair trade markets and how it affected the people’s trading of goods across continents. Unfair trade markets has also contributed to hunger in one way or another, the exportation of food crops has become very lucrative in Africa, but the problem arises because the crops being exported are being underpaid and the freight charges are high. This still hinders the growth of GDP. It contributes to hunger as it increases the rate of hunger in the population due to

Compassion Fatigue - Tools for Facilitating an Interactive Educational Research Paper

Compassion Fatigue - Tools for Facilitating an Interactive Educational Forum for Psychiatric Nurses - Research Paper Example I am also privileged to have family and friends who have provided unconditional support throughout my studies. ABSTRACT The purpose of this capstone project is to create awareness about compassion fatigue among psychiatric nurses. Compassion fatigue is a marked presence of chronic stress resulting from intense empathy for others and an absence of self-care practices, which causes prevalent negative attitudes and can lead to drug use, depression, and other stress-related traumas (What is Compassion Fatigue, 2010). Compassion fatigue, common among healthcare professionals, is a stress induced disorder (unlike a normal stressed or tensed state of mind) that is difficult to treat and can be unintentionally prolonged if the afflicted individual remains unaware of the severity of their condition and neglects to incorporate self-care practices into their daily routines (Joinson, 1992). This project outlines the details concerning the triggers that cause the onset of compassion fatigue and t he common causes, symptoms, and treatment strategies for psychiatric nurses who provide direct care to the mentally ill. Recommendations will be made towards the ways to best educate psychiatric nurses about compassion fatigue and provide them with the means to prevent and/or cope with it. Additionally, this project will outline the tools necessary for prevention of compassion fatigue and burnout conditions, as well as create a framework of options for self-care plans to aid psychiatric nurses in making use of their own skills to prevent the recurrence of these conditions. TABLE OF CONTENTS ACKNOWLEDGEMENTS 2 ABSTRACT 3 TABLE OF CONTENTS 4 LIST OF FIGURES 7 CHAPTER ONE: INTRODUCTION AND BACKGROUND 8 Background 9 Project Purpose and Description 12 Chapter summary 19 CHAPTER TWO: LITERATURE REVIEW 20 Search and Retrieval Strategies for Literature Review 20 Literature Review 21 Compassion Fatigue 24 PTSD 25 STSD 26 Burnout 27 Vicarious Trauma 27 Counter –Transference 28 Need for Self Care 29 Chapter Summary 34 CHAPTER THREE: PROJECT METHODOLOGY 35 Primary research 35 Secondary research 37 CHAPTER FOUR: SERVICE LEARNING PROJECT 39 Target audience 39 Needs addressed 39 Scheduling 40 Location 41 Purpose 41 Implementing 42 Chapter Summary 43 CHAPTER FIVE: CONCLUSIONS AND RECOMMENDATIONS 44 Conclusions 44 Implementation Benefits of intervention forum 45 Outstanding Questions of the research 46 Further Recommendations 47 REFERENCES 50 APPENDICES 59 Appendix A - Questions/Issues 59 Appendix B - Life Stress Test 62 Appendix C – Professional Quality of Life Scale 63 Appendix D – What is My Score and What Does It Mean 64 Appendix E – Your Scores on the PROQOL 65 Appendix F – Presentation Aids 66 LIST OF FIGURES Figure 1: CS and CF professional quality of life scale 37 CHAPTER ONE: INTRODUCTION AND BACKGROUND Many psychiatric nurses are becoming over-stressed due to caring for a growing and complex mentally ill population in increasingly u nsafe environments (Canadian Nursing Association 2010). They face extreme and bizarre situations, such as patients insulting them, male patients sexually harassing the female staff, threats to kill them, having medications thrown at them, shouting at them aimlessly, and other staff members considering them as an inferior healthcare professional who does not know how to maintain a safe

Employment and Society Essay Example | Topics and Well Written Essays - 2000 words - 4

Employment and Society - Essay Example Unhappy employees can never leave the management on with a positive edge for a burned out workforce usually results to reduce quality in productivity. It is a common scenario occurring to companies of any size both in developed and under-developed countries as one of many dreadful consequences of the 2007-2009 economic recession (Rooney, 2011, par.7-12). Economic experts explain that this issue at hand is a turnout of not only the macroeconomic events of the earlier years posting threat to termination of employment contract but also of the eradicating system of psychological contract in the workplace (Furness, 2008, par.4). Dr. Judith Barwick supported this notion by stating that the problem is not primarily economic recession but rather psychological recession which is an â€Å"emotional state in which people feel extremely vulnerable and afraid for their futures† (cited in Furness, 2008, par.8). Gone were the days when employees jump ships in their venture of their career development for the security of tenure gains higher relevance in this tough time of the economy. Innovation has been the key for companies to remain competitive in the ever evolving trends in the market to meet the demands of the consumers. Through years global competitiveness raised its bar challenging the companies to do better through increased productivity and specializing the skills of their employees. Yet the recent recession confined them to minimized production cost thus creating imbalance and difficulty on the part of the employee’s benefits and compensation. As quoted by Morrison (2012, p.1), leaders need to understand people to effect the needed changes but unfortunately, not all managers are capable of understanding their people. The traditional training for managers has been technical and non-personal in belief that it is necessary in order to

Strategic Management for Dell Case Study Example | Topics and Well Written Essays - 2500 words

Strategic Management for Dell - Case Study Example This will help to come up with new production and operation mode that will take the company back to the top. In its earlier operation, the success of the company has been based on the two aspects that helped it to gain competitive advantage in the market. The first aspect was in its product model. While most of its competitors remain with the earlier production model where they would manufacture computers ready for sale, Dell utilized the post-fordism model of production in which products were tailored to the needs of the consumers. The end of the production process for other competitors acted as the starting point of production for Dell. This was an important process that helped it to keep track of the manufacturing process and ensured that the company had the control of the process right from the start to the time the product was delivered to the consumer. It was a production process that is lead by the descriptions of the consumers. However this had an effect on lowering the innovative part of the company. While other companies worked to develop computers that assumed new features, Dell remained to wait to the customer description in order to tailor made the products. (Darlin, 2006) The other aspect of growth for the company was the price advantage that it had over the other competitors. In this case the production model which ensured that the company had less expenses when it came to inventory control and therefore was able to market its product less. The marketing strategy for the company also helped to eliminate middle men in the process and delivered the product right from the company to the customer. This also reduced the price of its product. These are two of the strategies that the company should be working on in the new strategy. They are strategies which helped it to grow and which can also help it to acquire a large segment of the market again. Which are the specific areas that the companies need to address in its new strategy There are number of areas that the company will need to emphasize on in order to reclaim its market and to prosper in growth. These areas include the production process, marketing and meant penetration and diversification. Production process There are minor changes that need to be made in the production process. While the production process has helped the company to cut a competitive edge in the market, it has not been effective in helping it to address the various changes that arise in the operation environment. The production strategy was useful in the beginning when the level of completion was low but it has been losing its effectiveness with time owing to changes taking place in the environment. The production process was sensitive to the market the production cost and it helped to deliver production on time to the consumers. This shows that it helped to meet the demands of the consumer in having products made to their demand and to suit their tastes. But the competitors have been working on new strategies to beat this model while not copying the Dell production model. They have been banking on production of styled computers with many enhancement with are new to the consumers. Rather than going to ask from the consumer what they want so that they can tailor made computer for them, they have been

Factors affecting the activity of enzymes Essay Example for Free

Factors affecting the activity of enzymes Essay Factors affecting the activity of enzymes Aim: to investigate the factors affecting the activity of enzymes. Factors: The factors that could possibly affect the activity of enzymes are: Temperature: rate of reaction increases as temperature increases. Concentration of enzyme: rate of reaction increases as concentration of enzyme increases. pH: extremes of pH denature enzymes. Surface area: rate of reaction increases as surface area increases. Inhibitors: if there are any impurities, then they will restrict the rate of the reaction. Key Factor: I will be using temperature as a variable, and keeping all other factors constant. Therefore, testing temperature as the key factor. Prediction: I believe, that as the temperature of the starch and amylase increases, as will the rate of the reaction. However, once the optimum temperature is reached, the amylase will stop working. Hypothesis: The reason I believe that as the temperature of the starch and amylase increases, as will the rate of the reaction, is because of the collision theory. The collision theory tells us, that the more the solution is heated, the more the particles inside vibrate. Therefore, if the different particles are vibrating a lot more, it means that they will collide a lot more, and so the reaction will occur a lot faster. So in the case of the experiment we will be doing; the higher the temperature of the starch and amylase, the more these particles will vibrate and collide, and so the faster the amylase will be broken down. I also believe, that once an optimum temperature is reached, the amylase will stop working. This is because, above a certain temperature, enzymes, being proteins are denatured (change shape), and so can no longer combine with the substances. Fair Test: In order to make this a fair test, the following things must be taken into account: Ensure that the volumes of amylase and starch are constant. Ensure that the pH levels of the starch and amylase are the same. Ensure that all the apparatus are totally clean, i. e. have no impurities. Ensure that the temperature of the solutions remain the same as planned. Ensure that the temperatures of the water baths and ice bath are kept as constant as possible. Ensure that the starch and amylase solution is kept in the water bath in between each 30-second gap, so as to ensure a constant temperature throughout. Method: Two test-tubes, one filled with 5mg of starch suspension, and one filled with 5mg of amylase solution, are both put into a tub of ice. Whilst these are left inside the tub to cool down, droplets of iodine solution are put in each cavity of the spotting tray. Once the temperatures of the starch and amylase solution have become constant, then they are mixed together, and a droplet of this solution is then added to the first cavity of iodine. The test-tube is then put back in the ice tub, and then every 30 seconds, another droplet of the solution is added to a different cavity of iodine, until the purple colour that should appear, has disappeared. The time taken for the purple colour to disappear, is then recorded. When the purple colour disappears, it means that the amylase has totally broken down the starch. The same process is then repeated, but in water baths, with temperatures of 30? C, 50? C, and one is also done in room temperature. Everything is then repeated once more, and the average times for each temperature are calculated. Diagram: Apparatus: The following apparatus will be used in the experiment: 3 water baths tub pipette 2 syringes 2 beakers 2 test-tubes spotting tray thermometer test-tube holder Results: Temperature (i C) 0i C 20i C 30i C 50i C Time Attempt 1 450secs 270secs 180secs 210secs taken for Attempt 2 480secs 300secs 180secs 210secs starch to Average 465secs 285secs 180secs 210secs disappear 1/T 1/465secs 1/285secs 1/180secs 1/210secs Graph: Conclusion: To a certain extent my hypothesis was correct, but there still were some unforeseen results. For example, I mentioned in my hypothesis that as the temperature of the starch and amylase increases, as will the rate of the reaction. As the graph shows, the rate of reaction did increase as the temperature increased, but only to a point; after 30? C, the rate of reaction began to decrease. However, in my hypothesis, I mentioned that once a high enough temperature is reached, the amylase would stop working. This of course was incorrect, because once it reached 30? C, the amylase did not stop working, it just became less efficient. One thing I noticed whilst looking at the results table, was that as the temperature increased by 10? C, the rate of reaction doubled. This would explain why the graph increases steadily at the beginning, and then starts to steeply increase. Errors and Improvements: Some of the results may have been inaccurate, due to the 30-second range in between each time another droplet is added to a cavity of iodine. This could have been improved upon, by making it only a 5-second range for example, because the exact time when the starch disappears would be closer to the time recorded than with a 30-second range. An example as to why a couple of the results may not have been proportional, is when the starch and amylase were put in the ice tub. It is very unlikely that the solutions would have reached 0? C and remained constant. This could have been improved upon, by putting the solutions in a freezer instead, because it would keep to the same temperature throughout. Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Patterns of Behaviour section.

Business-to-Business Messages Essay Example for Free

Business-to-Business Messages Essay Communication is the process; through which sender conveys their messages to receiver. The communication can be in form of words, gestures, voice intonations and other symbols or signs. The communication process cannot be possible without any medium. In the communication process senders and receivers both are the parties involved. Apart from this communication process also needs the technology, tools and Channels. All the element of the communication process should be in the proper sequence for effective and appropriate communication Process. If any part of communication process is distorted or broken, the sender and receiver will not have a common understanding of the message (Daft, 2004). The communication model includes some element in this sequence such as an environment of communication, a sender, message, technology (Channels), noises (the psychological, social and structural barriers), a receiver and the feedback of receiver. The communication model has the channel through which the message is transmitted. There are two types of the channels: verbal and non-verbal. Verbal communication refers to the oral or written means transmitting meaning through words. Non-verbal communication doesnt use words and involves gestures. In current time, there are many technological channels for communication such as electronic mail, intranets, instant messaging, fax, telephone and other forms of computer mediated communication channels (Mcshane, VonGlinow Sharma, 2006). Business to business communication process includes the communication between two business entities, in which the one business entity perform the role of a sender and other one perform the role of a receiver. In other words, Business to Business Communication describes the communication between businesses such as between a manufacturer and a whole seller or between a whole seller and a retailer. All other element of Business to Business communication process is dependent on the environment and the purpose of the communication. Business to Business communication process would effective. If the environment of Business to Business is appropriate and propose of communication is also strong and effective (Guffey Almonte, 2009). Business to Business Messages Business to Business communication process is an internal process to develop relationship with the other business organizations, vendors, suppliers etc. In this competitive landscape, the Business to Business communication process is necessary for customer loyalty to protect against the competitor, employee motivation, brand protection or creation the awareness among the customer (Business-to-Business Communication, n. d. ). Business to Business Message of William Brother Corporation  The William Brother Corporation is an American company. The company is known for its quality metal doors. The company recently launched the new products lightweight gypsum ceiling access panel, portable fire extinguisher stands, roof hatches and floor hatches. The company communicates with their whole sellers and retailer to create the awareness about the product features, quality and the price. The company also informs about policies, terms and promotional strategizes of the new products. Subsequent to the discussion of the companys message now, I will analyze the message as follows: Purpose: The purpose of this message of the company is to create the awareness about the new launched products of the company between the whole sellers and retailers. The company provides the all technical information about the new product. Sender: Here, the sender is the company management team. Receiver: Here, receivers are the whole sellers and retailer of the company. Environment: The environment of this communication process is the internal and external environment. Technology: In this messaging, the technology used is written communication, oral communication and internet technology. Noise: In this message, noise can be formed by the traffic of internet and other website, which can directly affect the delivery of message. In addition to this, as it is a written and oral message, the noise factors can be lack of apprehension of language and information by the whole sellers and retailers (Mcshane, VonGlinow Sharma, 2006). Feedback: The Feedback of the whole sellers and retailers is that they understand about the new product features and they agree on the company policies and terms. They will help the company for promotion of the new launched product. The method of the technology used is the appropriate of the company. The oral and written communication would create the easy understanding about the product and the internet is best way to convey the message of the company. The message should the appropriate, because the message provides the all information about the product and the company goal. Business to Business Message of KFC Corporation KFC Corporation based in Louisville, Kentucky, is the worlds most popular chicken restaurant chain. There are many stores of KFC that operate in the world. For managing the all stores of company, the company communicates with their different stores management team through the messaging by the email and internet technology (KFC Corporation, 2010). In this message of the company, they had communicated, that company makes the some quality standards and policies for their food, which should maintain by the all stores of the company. These policies and the quality standards help to maintain the trust among the customers. Subsequent to the discussion of the companys message now I will analyze the message as follows: Purpose: Here, the purpose of this message of the company is to create awareness about the policies and quality standards and should maintain these quality standard to the management of the stores which are situated in all over the world. Sender: The sender is the company management. Receiver: The receiver is the stores management of the company. Environment: Here, the environment of this employed communication process is external environment. Technology: In message, the technology used is written communication and the internet technology by the company. Noise: In the messaging, noise can be formed as the message failure through the internet. In the written message the noise can be formed as the lack of apprehension of language by the management of company stores (Mcshane, VonGlinow Sharma, 2006). Feedback: The feedback of the receiver is that they will be maintain the quality standard of the food product and adopt the company policies. The company used technology, the written communication and the internet technology to create the awareness about their policies and the quality standards among their stores management. This would very effective for the company. Business to Business Message of Honda Motor Company Honda Motor Company is one of the largest automobile companies in the world. There has the big product line of the company in the world market. Honda Civic car is one of the popular products of the company. In the recently there has a technical problem generated in the Honda civic cars fuel pump. For the solution of this problem the company takes some actions. The company has sent the message to their authorized dealers to solve this problem by approaching the customers, who has the Honda civic (Honda Motor Corporation, 2010). Subsequent to the discussion of the companys message now we will analyze the message as follows: Purpose: Here the purpose of the message of company is to create awareness among the dealers about the product problem and to solve that technical problem of the customers product. Sender: The Sender is the technical department of the company. Receiver: The authorized dealers of the company. Environment: Here the environment of the communication is the external environment. Technology: The Company communicates with the written messages and the internet technology. Noise: In the messaging, noise can be formed as the message failure through internet and noise can formed as written message delay. Feedback: The feedback from the dealer was that they will solve this problem of the product as soon as. The technology of the message is the good. Both the medium of the message is the efficient and reach at the right time. Message purpose is the appropriate and easily understandable by the dealers.